It is the responsibility of the buyer to fully inspect product and call both the freight carrier and dealer within 24 hours of delivery to notify of any possible returns, due to defect or otherwise. Any non-defective returns made without a call within this 24-hour inspection window will be assessed a 20% restocking fee. For defective or damaged goods, the customer has 14 days to return the product, customer must call prior to returning product with reason for return. No returns will be accepted without a RMA # from our customer service department. Product must be like new and is subject to our inspection. DO NOT THROW AWAY ANY PACKAGING - product must be in new, original condition, packaged in original packaging and include all tags  and paperwork that accompanied it. Product returns on non-defective merchandise must be shipped back with freight prepaid by customer, freight is non-refundable. Shipping on defective product returns will be paid by Cambridge.  If for some reason a customer is returning a non-defective product they have 10 days to contact the dealer to initiate a return. Again, if the 24-hour inspection call window has passed, all non-defective returns will be assessed a 20% restocking fee. All refunds are subject to inspection upon return. There is always a 20% Restocking fee for all custom orders.