Holland Gameroom Warranty

HOLLAND GAMEROOM BILLIARD TABLE WARRANTY

 

Holland Gameroom, a Division of Holland Bar Stool Co., will, at its sole discretion, either repair or replace any part(s), excluding installation and labor, which fail or malfunction due to defects in materials or workmanship during the warranty period. Tables sold or used commercially are excluded.

 

- BILLIARD TABLES

Carry a LIMITED LIFETIME WARRANTY from the date of original purchase by the consumer from an authorized Holland Garmeroom dealer or agent. Holland Gameroom, using its sole discretion, will either repair or replace the part(s) proven to be defective as established per the following:

  1. Table cabinet, rails, blinds, legs, and internal support system: FIVE (5) YEAR WARRANTY from splitting or cracking.
  2. Cushions: LIFETIME WARRANTY against separation, dry rot, or hardening.
  3. Slate: LIFETIME WARRANTY from chipping, cracking, or warping. (Only if any portion of the playing field is affected.)
  4. Hardware: FIVE (5) YEAR WARRANTY on all hardware and metal parts.
  5. Repair or replacement of any defective parts shall constitute complete fulfillment of all obligations with respect to the Product. This Lifetime Warranty does not require the replacement of the entire billiard table.
  6. Cloth, pockets, and accessories: Holland Gameroom’s warranty does not cover the repair or replacement of the billiard table's cloth, pockets, or accessories.

Holland Gameroom Warranty Limitations

This Limited Warranty does not cover the following: 

Any failure caused by or resulting from abuse, neglect or accident; improper use, modification, service, maintenance or repair; or normal wear and tear. Cabinet exterior and decorative finishes, including scratches, scrapes, and nicks in surfaces. Installation or labor cost, in any form, incurred in any manner. Only part repairs or replacements are provided. Damages incurred in shipping, unpacking, set-up, and installation. Commercial or industrial users. Tables located outside the United States and Canada.

Damage caused by factors other than manufacturer's materials or workmanship: Holland Gameroom does not extend warranty coverage to repairs or replacements as a result of abuse, neglect, alteration, misuse, flood, fire, earthquake or other act of nature, abnormal playing conditions, or accidental damage. This warranty does not cover tables used in a commercial or an institutional setting.

All Claims must be emailed to help@hollandbarstool.com and accompanied by sufficient digital photo documentation along with a brief explanation of the issue. Our Warranty Department will review your claim and respond promptly. If a claim is deemed valid, we will replace or repair, at our discretion, any or all of the components involved in the claim. In some cases Holland Gameroom has the right to request a copy of the original bill of sale to the original owner to help determine claim viability. 

Any declared defective part(s) should be returned, (freight prepaid by owner) via a Holland Gameroom approved carrier to Holland Bar Stool Company. If the part is determined to be defective by the digital photos submitted or visual inspection, the cost of shipping will be reimbursed. Holland Gameroom will afford the replacement shipping cost back to the customer. If the claim occurs more than six (6) months after the original date of purchase, shipping costs both ways will be the sole responsibility of the owner.

Holland Gameroom warranty represents the complete understanding between the original owner and Holland Gameroom of the warranty coverage for your product(s). Holland Gameroom makes no other guarantees, express or implied, other than those established within this document. Holland Gameroom does not authorize any person or entity to assume additional liabilities or obligations in connection with your product(s). This Warranty gives you specific legal rights. You may also have other legal rights that may vary from state to state.  

HOLLAND GAMEROOM SHUFFLEBOARD TABLE WARRANTY WITH PROFESSIONAL INSTALLATION

Holland Gameroom, a Division of Holland Bar Stool Co., will, at its sole discretion, either repair or replace any part(s), excluding installation and labor, which fail or malfunction due to defects in materials or workmanship during the warranty period. Tables sold or used commercially are excluded.

- SHUFFLEBOARD TABLES

Carry a LIMITED 5 YEAR WARRANTY from the date of original purchase by the consumer from an authorized Holland Garmeroom dealer or agent. Holland Gameroom, using its sole discretion, will either repair or replace the part(s) proven to be defective as established per the following:

  1. Table cabinet, rails, legs, and internal support system: FIVE (5) YEAR WARRANTY from splitting or cracking.
  2. 1 YEAR warranty on the Playing Surface from cracking or fogging. If maintained with proper waxes and cleaners, and appropriate pucks are used for play, the playfield should never have to be resurfaced or refinished.
  3. Hardware: FIVE (5) YEAR WARRANTY on all hardware and metal parts.
  4. Repair or replacement of any defective parts shall constitute complete fulfillment of all obligations with respect to the Product. This Warranty does not require the replacement of the entire shuffleboard table.
  5. Cloth and accessories: Holland Gameroom’s warranty does not cover the repair or replacement of the shuffleboard cradle’s cloth, or accessories.
  6. Performing your own installation voids all warranties and the customer is responsible for removing the 700 lb load from the semi trailer that isn't available with a lift gate or help from the driver.  Damage in transit should be noted and shipment should be denied by the customer and DO NOT SIGN DELIVERED DOCUMENT FROM CARRIER.  Accepting delivery of a damaged shipment is the responsibility of the consumer and Holland Bar Stool Co. will not be liable of any replacement of damaged products.  It's advised that you take advantage of professional installation so all bases are covered from start to finish and have a warranty available.

Holland Gameroom Warranty Limitations
This Limited Warranty does not cover the following:

Any failure caused by or resulting from abuse, neglect or accident; improper use, modification, service, maintenance or repair; or normal wear and tear. Cabinet exterior and decorative finishes, including scratches, scrapes, and nicks in surfaces. Installation or labor cost, in any form, incurred in any manner. Only part repairs or replacements are provided. Damages incurred in shipping, unpacking, set-up, and installation. Commercial or industrial users. Tables located outside the United States and Canada.

Damage caused by factors other than manufacturer's materials or workmanship: Holland Gameroom does not extend warranty coverage to repairs or replacements as a result of abuse, neglect, alteration, misuse, flood, fire, earthquake or other act of nature, abnormal playing conditions, or accidental damage. This warranty does not cover tables used in a commercial or an institutional setting.

All Claims must be emailed to help@hollandbarstool.com and accompanied by sufficient digital photo documentation along with a brief explanation of the issue. Our Warranty Department will review your claim and respond promptly. If a claim is deemed valid, we will replace or repair, at our discretion, any or all of the components involved in the claim. In some cases Holland Gameroom has the right to request a copy of the original bill of sale to the original owner to help determine claim viability. 

Any declared defective part(s) should be returned, (freight prepaid by owner) via a Holland Gameroom approved carrier to Holland Bar Stool Company. If the part is determined to be defective by the digital photos submitted or visual inspection, the cost of shipping will be reimbursed. Holland Gameroom will afford the replacement shipping cost back to the customer. If the claim occurs more than six (6) months after the original date of purchase, shipping costs both ways will be the sole responsibility of the owner.  Billiard and Shuffleboard tables not setup by our network of installers void game table warranties.

Holland Gameroom warranty represents the complete understanding between the original owner and Holland Gameroom of the warranty coverage for your product(s). Holland Gameroom makes no other guarantees, express or implied, other than those established within this document. Holland Gameroom does not authorize any person or entity to assume additional liabilities or obligations in connection with your product(s). This Warranty gives you specific legal rights. You may also have other legal rights that may vary from state to state. 

Collections

Best sellers