Billiard Table Warranty
HOLLAND GAMEROOM BILLIARD TABLE WARRANTY
Holland Gameroom, a Division of Holland Bar Stool Co., will, at its sole discretion, either repair or replace any part(s), excluding installation and labor, which fail or malfunction due to defects in materials or workmanship during the warranty period. Tables sold or used commercially are excluded.
- BILLIARD TABLES
Carry a LIMITED LIFETIME WARRANTY from the date of original purchase by the consumer from an authorized Holland Garmeroom dealer or agent. Holland Gameroom, using its sole discretion, will either repair or replace the part(s) proven to be defective as established per the following:
- Table cabinet, rails, blinds, legs, and internal support system: FIVE (5) YEAR WARRANTY from splitting or cracking.
- Cushions: LIFETIME WARRANTY against separation, dry rot, or hardening.
- Slate: LIFETIME WARRANTY from chipping, cracking, or warping. (Only if any portion of the playing field is affected.)
- Hardware: FIVE (5) YEAR WARRANTY on all hardware and metal parts.
- Repair or replacement of any defective parts shall constitute complete fulfillment of all obligations with respect to the Product. This Lifetime Warranty does not require the replacement of the entire billiard table.
- Cloth, pockets, and accessories: Holland Gameroom’s warranty does not cover the repair or replacement of the billiard table's cloth, pockets, or accessories.
Holland Gameroom Warranty Limitations
This Limited Warranty does not cover the following:
Any failure caused by or resulting from abuse, neglect or accident; improper use, modification, service, maintenance or repair; or normal wear and tear. Cabinet exterior and decorative finishes, including scratches, scrapes, and nicks in surfaces. Installation or labor cost, in any form, incurred in any manner. Only part repairs or replacements are provided. Damages incurred in shipping, unpacking, set-up, and installation. Commercial or industrial users. Tables located outside the United States and Canada.
Damage caused by factors other than manufacturer's materials or workmanship: Holland Gameroom does not extend warranty coverage to repairs or replacements as a result of abuse, neglect, alteration, misuse, flood, fire, earthquake or other act of nature, abnormal playing conditions, or accidental damage. This warranty does not cover tables used in a commercial or an institutional setting.
All Claims must be emailed to firstname.lastname@example.org and accompanied by sufficient digital photo documentation along with a brief explanation of the issue. Our Warranty Department will review your claim and respond promptly. If a claim is deemed valid, we will replace or repair, at our discretion, any or all of the components involved in the claim. In some cases Holland Gameroom has the right to request a copy of the original bill of sale to the original owner to help determine claim viability.
Any declared defective part(s) should be returned, (freight prepaid by owner) via a Holland Gameroom approved carrier to Holland Bar Stool Company. If the part is determined to be defective by the digital photos submitted or visual inspection, the cost of shipping will be reimbursed. Holland Gameroom will afford the replacement shipping cost back to the customer. If the claim occurs more than six (6) months after the original date of purchase, shipping costs both ways will be the sole responsibility of the owner.
Holland Gameroom warranty represents the complete understanding between the original owner and Holland Gameroom of the warranty coverage for your product(s). Holland Gameroom makes no other guarantees, express or implied, other than those established within this document. Holland Gameroom does not authorize any person or entity to assume additional liabilities or obligations in connection with your product(s). This Warranty gives you specific legal rights. You may also have other legal rights that may vary from state to state.
THIS WARRANTY BECOMES EFFECTIVE UPON HOLLAND GAMEROOM RECEIPT OF THE COMPLETED WARRANTY REGISTRATION CARD FROM THE ORIGINAL OWNER. ALL WARRANTY CARDS AND CONTACT INFORMATION IS KEPT ON FILE FOR VERIFICATION PURPOSES.
FAILURE TO RETURN OR REGISTER YOUR WARRANTY REGISTRATION CARD WITHIN 30 DAYS FROM THE DATE OF PURCHASE SHALL RESULT IN THIS WARRANTY AS BEING CONSIDERED NULL AND VOID.
HOLLAND GAMEROOM BILLIARD TABLE RETURN POLICY
It is the responsibility of the buyer to fully inspect product and call both the freight carrier and dealer within 24 hours of delivery to notify of any possible returns, due to defect or otherwise. Any non-defective returns made without a call within this 24-hour inspection window will be assessed a 20% restocking fee. For defective or damaged goods, the customer has 14 days to return the product, customer must call prior to returning product with reason for return. No returns will be accepted without a RMA # from our customer service department. Product must be like new and is subject to our inspection. DO NOT THROW AWAY ANY PACKAGING - product must be in new, original condition, packaged in original packaging and include all tags and paperwork that accompanied it. Product returns on non-defective merchandise must be shipped back with freight prepaid by customer, freight is non-refundable. Shipping on defective product returns will be paid by Holland Bar Stool. If for some reason a customer is returning a non-defective product they have 10 days to contact the dealer to initiate a return. Again, if the 24-hour inspection call window has passed, all non-defective returns will be assessed a 20% restocking fee. All refunds are subject to inspection upon return. Returned custom orders, or custom orders cancelled after production has started, are subject to the 20% restocking fee.